HR Operations
HR Administration, Employee Relations, Employee Lifecycle Management, Onboarding, Workforce Planning, Attendance & Leave Management, Payroll Coordination.
Hi, I'm Deepa Rao
Human Resources Professional & Soft Skills Trainer. Experienced in HR operations, employee relations, onboarding, and workforce planning.
MSW
Pursuing
JCI
Certified Trainer
4y+
Experience
Skills & Expertise
Core Competencies
Training & Dev
Employee Engagement, Team Management, Leadership Development, Conflict Resolution, Communication & Interpersonal Skills.
Documentation
HR Documentation & Reporting, Data Management, Internet Research, Microsoft Office Suite, Google Workspace, Google Sheets, Canva.
Experience
Professional Experience
Soft Skills Trainer
Independent Trainer
January 2020 — Present
- Delivered training programs on communication, leadership, teamwork, public speaking, and professional development.
- Conducted workshops for educational institutions, corporate organizations, and NGOs.
- Facilitated interactive learning experiences through coaching, mentoring, and experiential activities.
- Customized training content to meet diverse learning and organizational needs.
- Selected Training Engagements: NITK English Medium School, Vivekananda College Puttur, SNV PU College Karkala, Swasthika National Business School, A1 Logics, Yaticorp Pvt. Ltd., LINK Integrated Rehabilitation Centre for Addicts, and various educational and community organizations.
Deputy Manager — Human Resources
Somayaji Estates Pvt. Ltd., Mangalore
June 2023 — May 2024
- Managed day-to-day HR operations and employee administration activities.
- Coordinated employee onboarding and maintained HR records and documentation.
- Supported attendance management, leave administration, and payroll coordination.
- Assisted in workforce planning and manpower allocation across departments.
- Facilitated employee communication and coordinated with cross-functional teams.
- Contributed to employee engagement initiatives and organizational activities.
- Ensured compliance with HR policies, procedures, and documentation standards.
Technical Support Specialist
GlowTouch Technologies, Mangalore
December 2022 — May 2023
- Provided technical support and troubleshooting assistance for website-related issues.
- Assisted clients in resolving technical concerns while ensuring a positive customer experience.
- Coordinated with cross-functional teams to address issues and improve service delivery.
- Developed strong problem-solving, communication, and stakeholder management skills.
Team Development Associate
Modicare India Limited
June 2020 — December 2022
- Led and mentored a network of over 3,000 individuals, fostering collaboration, engagement, and team development.
- Conducted training and coaching sessions to enhance leadership, communication, and interpersonal skills.
- Supported team members through guidance, motivation, and performance development initiatives.
- Built and maintained strong professional relationships, contributing to team retention and growth.
Summary
Professional
Summary
Human Resources professional with experience in HR operations, employee relations, onboarding, workforce planning, payroll coordination, employee engagement, and HR administration. Skilled in documentation, stakeholder management, employee coordination, and cross-functional collaboration.
Currently pursuing a Master of Social Work (MSW), with a strong interest in Human Resource Management, Employee Engagement, Learning & Development, and Organizational Development. Certified Soft Skills Trainer with proven experience in training, leadership development, team management, and employee development initiatives.
Tools
Microsoft Office Suite
Google Workspace
Google Sheets
Canva
HR Documentation
Academic Background
Education & Certifications
Master of Social Work (MSW)
Shree Devi Institute of Social Work | Mangalore University
Bachelor of Commerce (B.Com)
Govinda Dasa College | Mangalore University
Pre-University Course (Commerce)
Govinda Dasa Pre-University College | Mangalore University
Certifications & Additional Qualifications
- Certified Soft Skills Trainer, JCI India
- Master Diploma in Computer Application (MDCA), Indian Institute of Computer Technology
- Visharadh Uttaradh (Hindi), Dakshina Bharat Hindi Prachar Sabha — Equivalent to Bachelor's Degree in Hindi
Highlights
Leadership & Achievements
Leadership & Professional Involvement
- Past Zone Officer, Zone XV, JCI India.
- President, JCI Mangaluru Samrat (2024).
- Former NSS Member, Govinda Dasa College.
- Former Interact Club Member, NITK English Medium School.
- Active member of various local community and professional associations.
Languages
English • Kannada • Hindi • Tulu
Key Achievements
- Successfully developed and mentored a large network of over 3,000 individuals through leadership and training initiatives.
- Delivered training programs for schools, colleges, corporate organizations, and NGOs since 2020.
- Served as President of JCI Mangaluru Samrat (2024) and Past Zone Officer, Zone XV, JCI India.
- Represented JCI India at the Asia Pacific Conference, a three-day international conference held in Cambodia.
- Participated in the five-day AI India Impact Seminar organized by the Government of India in New Delhi.
- Awarded Best Manager at an Inter-College Management Fest.
- Recognized as an Outstanding Participant at the National Level Chairmanship and Parliamentary Procedure Workshop (2019).
- Won prizes in various speech and public speaking competitions.
- Successfully completed numerous leadership, management, and professional development workshops and training programs.
Practical Application
MSW Field Work Experience
MSW Field Work Trainee
Cardolite Specialty Chemicals India LLP
September 2025 — June 2026
- Studied organizational structure, HR functions, and workforce management practices in a manufacturing environment.
- Gained exposure to HR operations, employee relations, employee engagement, and workplace welfare initiatives.
- Observed HR policies, administrative processes, and employee communication practices across departments.
- Interacted with employees and management to understand organizational culture and workplace dynamics.
- Prepared fieldwork reports and documentation as part of the MSW curriculum.
MSW Field Work Trainee
LINK Integrated Rehabilitation Centre for Addicts
October 2024 — June 2025
- Conducted case work, assessments, and documentation under professional supervision.
- Assisted in counselling support, rehabilitation, and group work activities.
- Participated in awareness programmes and stakeholder interactions.
- Developed communication, interpersonal, problem-solving, and documentation skills.